The challenge they faced:
The home repair process is broken for everyone. Homeowners make 4-6 calls just to find availability, wait days for estimates, and schedule multiple visits for simple fixes. Contractors can't bill for diagnostic time, so technicians spend two-thirds of their day on non-revenue activities. The industry wastes billions annually while frustrating everyone involved.
Our approach:
We built a platform that solved both problems simultaneously. Homeowners get AI-powered diagnostics through simple photo capture—instant answers on what's wrong, what it costs, and when it can be fixed. Contractors get intelligent workflows that reduce unpaid diagnostic time and increase billable hours. The balance: make it simple enough for anyone while accurate enough to stake a repair on.
The business impact:
- Homeowners get 5-minute AI diagnoses instead of waiting days for estimates
- Eliminated 4-6 wasted calls per repair with instant scheduling
- Increased technician billable time from 35% to potential 65%+
- Complete home repair history with warranty tracking and failure prediction
- Platform positioned to transform $700B industry built on inefficiency
