When Strategy Meets Execution
From human insights to real-world results.
Accelerating AI Adoption in Drug Discovery
The Challenge They Faced:
As artificial intelligence became a critical component of drug discovery and development, this global biopharmaceutical company needed to understand how to scale and support its growing capabilities. Teams across regions used different tools, workflows, and data environments, making it difficult to collaborate and unlock the full potential of AI-driven science.
Our Approach:
We partnered with the company’s AI Center of Excellence to clarify the vision and goals for AI adoption and conducted extensive user research across the global organization to understand needs, challenges, tools, and collaboration patterns. We identified opportunities to strengthen alignment between data scientists, engineers, and business teams. Our work culminated in a quantitative segmentation and strategic recommendations for the platforms, environments, and governance needed to support sustainable AI adoption and impact.
The Business Impact:
35% projected reduction in software expenses through platform consolidation
Quantified the benefits of a new collaboration platform connecting AI engineers and business users
Clear roadmap for scaling AI capabilities and accelerating insight generation across global research teams
Additional Case Studies
How We Transform Insights Into Action
Discovery: We lead with understanding your business goals, not just user preferences. Our approach means working with your team to identify strategic challenges that customer experience can actually solve.
Collaborative Implementation: Research becomes reality through systems that work across departments. We don't just deliver—we create processes that help teams consistently act on insights.
Measurable Outcomes: Every recommendation connects to metrics executives care about. From conversion rates to cost savings, we track the impact you can present to the board.
Sustainable Transformation: Your team learns to make customer-focused decisions every day, creating lasting change that continues delivering results after we're gone.
Ready to Turn Customer Insights Into Real Results?
Stellar customer experience isn't about making things prettier or easier to use. It's about creating moments that spark change, build loyalty, and drive measurable outcomes.
Let's talk about how our solutions approach could work for your business.
During your strategy session, we'll:
Start by understanding your business goals
Explore how your customer insights could create the most significant impact
Identify opportunities your competitors might be missing